Beside Care Terms of Service

These Terms and Conditions (“Terms”) govern your access to and use of the Beside Care website, mobile applications, and related services (collectively, the “Service”).

The Service is operated by North Star Digital Labs, LLC, an Ohio limited liability company (“Company,” “we,” “us,” “our”). “Beside Care” is our brand name.

© 2026 North Star Digital Labs, LLC. All rights reserved. Beside Care is a brand of North Star Digital Labs, LLC.

BY CREATING AN ACCOUNT, CLICKING “I AGREE,” INSTALLING, ACCESSING, OR USING THE SERVICE, YOU AGREE TO THESE TERMS. If you do not agree, do not use the Service.

1) IMPORTANT SAFETY NOTICE, NOT AN EMERGENCY OR MEDICAL SERVICE

2) Eligibility and account security

You must be at least 18 years old (or the age of majority where you live) to use the Service. The Service is not currently available to residents of Illinois.

You are responsible for:

• Maintaining the confidentiality of your login credentials and connected-provider credentials.
• Keeping your account information accurate.
• All activities that occur under your account.

You agree to notify us promptly of any unauthorized access or use of your account.

3) The Service, Outputs, and limitations

The Service may transform events from connected devices and providers into summaries, insights, and notifications (“Outputs”).

You understand and agree:

• Outputs are estimates, they can be incomplete, inaccurate, misleading, or inappropriate.
• The Service is dependent on third-party systems, device settings, connectivity, and provider APIs.
• We do not guarantee that any Output will be generated for any specific event, or within any specific timeframe.

You are solely responsible for how you use Outputs and any decisions you make based on them.

4) Connected providers and third-party services

The Service may integrate with third-party services (for example, camera providers, app stores, notification providers, analytics providers, and AI providers). Those third parties have their own terms and policies.

We are not responsible for third-party services, including availability, outages, interruptions, performance, or changes to APIs, their acts or omissions, or any fees you owe them.

If a provider changes or disables access, the Service may not function fully or at all, and this does not create liability for the Company.

5) Your responsibilities, consent, and lawful use

You represent and warrant that:

• You have all rights and permissions needed to connect devices and accounts.
• You will comply with all applicable laws, including privacy, consent, and recording laws.
• You will not use the Service for unlawful surveillance or to violate another person’s rights.

You are responsible for ensuring you have appropriate notice and consent from household members, guests, caregivers, or anyone who may be recorded or affected by connected devices.

6) Acceptable use

We grant you a limited license to use the Service for personal use only. You agree not to:

• Modify, adapt, translate, reverse engineer, decompile, or attempt to discover source code or underlying systems except where prohibited by law.
• Interfere with, disrupt, or attempt to bypass security, rate limits, or access controls.
• Access or attempt to access data that is not yours.
• Use the Service to harass, harm, stalk, exploit, or threaten others.
• Use automated means to scrape, overload, or probe the Service.
• Resell or make any commercial use of the Service or any of the contents of the Service.

We may suspend or terminate accounts that violate these Terms.

7) Other Policies

These Terms should be read in conjunction with the Privacy Policy, Security Policy and Vulnerability Disclosure Policy, and any other posted policies that we adopt from time to time (all of which shall be deemed to be incorporated into these Terms).

8) SMS text messaging

Beside Care may offer SMS text message notifications, including care alerts and account verification codes ("SMS Services").

A) Consent

By providing your phone number and opting in to SMS notifications in your account settings or during onboarding, you expressly consent to receive recurring automated text messages from Beside Care at the phone number you provide. Consent is not required as a condition of purchasing any goods or services.

B) Message types and frequency

Messages may include care and activity alerts, account verification codes, and service-related notifications. Message frequency varies based on your notification settings and account activity.

C) Opting out

You may opt out of SMS messages at any time by texting STOP to any message from Beside Care, or by removing your phone number in your account Settings. You will receive a single confirmation message. No further messages will be sent unless you re-enroll.

D) Help

For assistance with SMS messages, contact support@besidecare.com.

E) Rates and carrier responsibility

Message and data rates may apply depending on your mobile plan. You are solely responsible for any charges from your mobile carrier. We are not liable for delayed, undelivered, or misdirected messages caused by your carrier, device, or network conditions.

Supported carriers include most major US carriers. Carrier support is not guaranteed.

F) Privacy

Your phone number and SMS opt-in data will not be shared with or sold to third parties for their marketing purposes. See our Privacy Policy (Section 7) for full details on how we handle SMS data.

9) Subscriptions, billing, cancellation, and refunds (Ring-managed)

A) Ring manages billing (at launch)

At launch, paid subscriptions to the Service are offered and billed through the Ring App and Ring’s purchase and billing flows (“Ring Billing”). This means:

• Your subscription price, taxes (if applicable), billing frequency, and renewal terms are presented to you by Ring at purchase.
• Payment processing, invoices/receipts, refunds, chargebacks, and subscription management (including cancellation) are handled by Ring under Ring’s terms and policies.
• We do not receive or store your full payment card details, and we cannot issue refunds or modify Ring Billing transactions directly.

B) Managing your subscription

To start, upgrade, downgrade, or cancel a subscription purchased via Ring Billing, you must do so through the Ring App or the account management tools Ring provides. Changes to subscription status may take time to reflect in the Service based on Ring’s systems and synchronization.

C) No refunds from us for Ring Billing purchases

To the maximum extent permitted by law, any refunds for subscriptions purchased via Ring Billing must be requested from Ring in accordance with Ring’s refund policies. We do not control Ring’s refund decisions.

D) Changes to pricing or plans

We may update our pricing or plan offerings prospectively. If Ring Billing is used, pricing changes and how they are presented to you will be handled through Ring’s purchase flow and effective dates.

E) Future billing methods

If we later offer subscriptions directly through our website or other channels, additional billing terms may apply and will be presented at checkout, and these Terms may be updated accordingly.

F) Offerings and Promotions

We reserve the right, in our absolute discretion, to withdraw or modify any offering, or promotion at any time without prior notice and with no liability. Any and all offerings or promotions advertised are void where prohibited and are subject to the posting of an official rule to such offerings or promotions.

10) Intellectual property

The Service, including software, designs, trademarks, tradenames, intellectual property, and all Company content, are owned by the Company or its licensors and are protected by intellectual property laws. Any unauthorized use of any content or materials on this Site is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial use, subject to these Terms.

"Beside Care" and associated logos are Company marks. You may not display or reproduce any tradenames or trademarks in any manner without the prior written consent of Company, and you may not remove or otherwise modify in any manner any trademark notices from any content offered or received through the Service.

11) Feedback

If you provide feedback, suggestions, or ideas (“Feedback”), you grant the Company a perpetual, worldwide, royalty-free license to use Feedback for any purpose, without compensation to you.

12) Suspension, termination, and changes to the Service

Notwithstanding any of these Terms, we reserve the right, without notice or attendant liability, and in our sole discretion, to suspend or terminate your access to the Service at any time if:

• You violate these Terms,
• Your use creates risk or legal exposure for us or others,
• We are required to do so by law, or
• A connected provider disables necessary access.

You may stop using the Service at any time. You may request account deletion as described in our Privacy Policy, subject to limited legal and security retention. Upon termination, these Terms will still apply.

We may modify, discontinue, or change features of the Service at any time. We are not liable for any modification, suspension, or discontinuation of the Service.

13) DISCLAIMERS

14) ASSUMPTION OF RISK AND RELEASE

You acknowledge that the Service can fail to detect or interpret events, including critical events, and that reliance on the Service could result in risks and dangers of serious harm or bodily injury, including but not limited to, permanent disability, paralysis, and death.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU ASSUME ALL RISKS ARISING FROM YOUR USE OF THE SERVICE.

YOU FURTHER COVENANT TO NOT SUE, AND I RELEASE AND DISCHARGE THE COMPANY AND ITS AFFILIATED COMPANIES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND/OR REPRESENTATIVES (TOGETHER WITH ITS AFFILIATES, SUCCESSORS, LICENSEES AND ASSIGNS, "RELEASEES"), FROM ANY AND ALL LIABILITY, CLAIMS, DEMANDS, LOSSES, OR DAMAGES ON YOUR ACCOUNT CAUSED OR ALLEGED TO BE CAUSED IN WHOLE OR IN PART BY THE SERVICE OR NEGLIGENCE OF THE RELEASEES OR OTHERWISE.

This release does not apply to liability that cannot be waived under applicable law.

15) LIMITATION OF LIABILITY

16) Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates, officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of the Service,
• Your violation of these Terms,
• Your violation of any law or third-party rights (including privacy, consent, or recording rights),
• Your devices, configurations, or connected-provider accounts, or
• Your negligence, intentional misconduct, or fraud.

17) Dispute resolution, arbitration, and class action waiver

A) Informal resolution first

Before filing a claim, you agree to contact us at support@besidecare.com and provide a brief description of the issue and your requested resolution. We will try to resolve disputes informally.

B) Binding arbitration

Except as set out below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, not in court.

The arbitration will be conducted on an individual basis. The arbitrator may award the same damages and relief as a court, subject to these Terms. Each party will bear its own costs and fees unless the arbitrator determines otherwise in accordance with applicable law.

C) Class action waiver

You and the Company agree that each may bring claims only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative proceeding.

D) Exceptions

Either party may seek relief in small claims court for qualifying claims, or seek injunctive relief in court to prevent actual or threatened misuse of intellectual property or unauthorized access to the Service.

E) Opt-out

You may opt out of arbitration within 30 days of creating your account by emailing support@besidecare.com with the subject line "Arbitration Opt-Out," and including your name and the email used for your account.

F) Governing Law

The rights and obligations of the parties hereunder and the interpretation of these Terms shall be governed by the laws of the State of Ohio, other than those related to conflicts of law.

18) Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms with a new effective date. Your use of the Service constitutes your acceptance of these Terms. If changes are material, we will provide additional notice (only as required by law).

19) Severability

If any provision of these Terms or any application thereof shall be invalid or unenforceable, the remainder of these Terms and any other application of such provision shall not be affected thereby.