Beside Care Terms of Service

These Terms and Conditions (“Terms”) govern your access to and use of the Beside Care website, mobile applications, and related services (collectively, the “Service”).

The Service is operated by North Star Digital Labs, LLC, an Ohio limited liability company (“Company,” “we,” “us,” “our”). “Beside Care” is our brand name.

© 2026 North Star Digital Labs, LLC. All rights reserved. Beside Care is a brand of North Star Digital Labs, LLC.

BY CREATING AN ACCOUNT, CLICKING “I AGREE,” INSTALLING, ACCESSING, OR USING THE SERVICE, YOU AGREE TO THESE TERMS. If you do not agree, do not use the Service.

1) IMPORTANT SAFETY NOTICE, NOT AN EMERGENCY OR MEDICAL SERVICE

2) Eligibility and account security

You must be at least 18 years old (or the age of majority where you live) to use the Service.

You are responsible for:

• Maintaining the confidentiality of your login credentials and connected-provider credentials.
• Keeping your account information accurate.
• All activities that occur under your account.

You agree to notify us promptly of any unauthorized access or use of your account.

3) The Service, Outputs, and limitations

The Service may transform events from connected devices and providers into summaries, insights, and notifications (“Outputs”).

You understand and agree:

• Outputs are estimates, they can be incomplete, inaccurate, misleading, or inappropriate.
• The Service is dependent on third-party systems, device settings, connectivity, and provider APIs.
• We do not guarantee that any Output will be generated for any specific event, or within any specific timeframe.

You are solely responsible for how you use Outputs and any decisions you make based on them.

4) Connected providers and third-party services

The Service may integrate with third-party services (for example, camera providers, app stores, notification providers, analytics providers, and AI providers). Those third parties have their own terms and policies.

We are not responsible for third-party services, including availability, outages, interruptions, performance, or changes to APIs, their acts or omissions, or any fees you owe them.

If a provider changes or disables access, the Service may not function fully or at all, and this does not create liability for the Company.

5) Your responsibilities, consent, and lawful use

You represent and warrant that:

• You have all rights and permissions needed to connect devices and accounts.
• You will comply with all applicable laws, including privacy, consent, and recording laws.
• You will not use the Service for unlawful surveillance or to violate another person’s rights.

You are responsible for ensuring you have appropriate notice and consent from household members, guests, caregivers, or anyone who may be recorded or affected by connected devices.

6) Acceptable use

You agree not to:

• Reverse engineer, decompile, or attempt to discover source code or underlying systems except where prohibited by law.
• Interfere with, disrupt, or attempt to bypass security, rate limits, or access controls.
• Access or attempt to access data that is not yours.
• Use the Service to harass, harm, stalk, exploit, or threaten others.
• Use automated means to scrape, overload, or probe the Service.

We may suspend or terminate accounts that violate these Terms.

7) Privacy

Your use of the Service is subject to our Privacy Policy, which explains how we collect and use information and how we handle media and summaries.

8) Subscriptions, billing, cancellation, and refunds (Ring-managed)

A) Ring manages billing (at launch)

At launch, paid subscriptions to the Service are offered and billed through the Ring App and Ring’s purchase and billing flows (“Ring Billing”). This means:

• Your subscription price, taxes (if applicable), billing frequency, and renewal terms are presented to you by Ring at purchase.
• Payment processing, invoices/receipts, refunds, chargebacks, and subscription management (including cancellation) are handled by Ring under Ring’s terms and policies.
• We do not receive or store your full payment card details, and we cannot issue refunds or modify Ring Billing transactions directly.

B) Managing your subscription

To start, upgrade, downgrade, or cancel a subscription purchased via Ring Billing, you must do so through the Ring App or the account management tools Ring provides. Changes to subscription status may take time to reflect in the Service based on Ring’s systems and synchronization.

C) No refunds from us for Ring Billing purchases

To the maximum extent permitted by law, any refunds for subscriptions purchased via Ring Billing must be requested from Ring in accordance with Ring’s refund policies. We do not control Ring’s refund decisions.

D) Changes to pricing or plans

We may update our pricing or plan offerings prospectively. If Ring Billing is used, pricing changes and how they are presented to you will be handled through Ring’s purchase flow and effective dates.

E) Future billing methods

If we later offer subscriptions directly through our website or other channels, additional billing terms may apply and will be presented at checkout, and these Terms may be updated accordingly.

9) Intellectual property

The Service, including software, designs, trademarks, and all Company content, are owned by the Company or its licensors and are protected by intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial use, subject to these Terms.

“Beside Care” and associated logos are Company marks. You may not use them without our written permission.

10) Feedback

If you provide feedback, suggestions, or ideas (“Feedback”), you grant the Company a perpetual, worldwide, royalty-free license to use Feedback for any purpose, without compensation to you.

11) Suspension, termination, and changes to the Service

We may suspend or terminate your access to the Service at any time if:

• You violate these Terms,
• Your use creates risk or legal exposure for us or others,
• We are required to do so by law, or
• A connected provider disables necessary access.

You may stop using the Service at any time. You may request account deletion as described in our Privacy Policy, subject to limited legal and security retention.

We may modify, discontinue, or change features of the Service at any time. We are not liable for any modification, suspension, or discontinuation of the Service.

12) DISCLAIMERS

13) ASSUMPTION OF RISK AND RELEASE

You acknowledge that the Service can fail to detect or interpret events, including critical events, and that reliance on the Service could result in harm.

To the maximum extent permitted by law, you assume all risks arising from your use of the Service and release the Company from claims arising from or related to any failure of the Service to detect, interpret, or notify you of any event, including any critical event.

This release does not apply to liability that cannot be waived under applicable law.

14) LIMITATION OF LIABILITY

15) Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates, officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of the Service,
• Your violation of these Terms,
• Your violation of any law or third-party rights (including privacy, consent, or recording rights),
• Your devices, configurations, or connected-provider accounts.

16) Dispute resolution, arbitration, and class action waiver

A) Informal resolution first

Before filing a claim, you agree to contact us at support@besidecare.com and provide a brief description of the issue and your requested resolution. We will try to resolve disputes informally.

B) Binding arbitration

Except as set out below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration, not in court.

The arbitration will be conducted on an individual basis. The arbitrator may award the same damages and relief as a court, subject to these Terms.

C) Class action waiver

You and the Company agree that each may bring claims only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative proceeding.

D) Exceptions

Either party may seek relief in small claims court for qualifying claims, or seek injunctive relief in court to prevent actual or threatened misuse of intellectual property or unauthorized access to the Service.

E) Opt-out

You may opt out of arbitration within 30 days of first accepting these Terms by emailing support@besidecare.com with the subject line “Arbitration Opt-Out,” and including your name and the email used for your account.